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This is Witopia's Customer Support wiki. Only WiTopia Staff can edit main sections at this time. You can send suggestions for changes to suggest AT witopia.net.

Contents

PPTP Installation Instructions

Step 1. Create your Username & Password.
How to create your PPTP username and password
Step 2. Choose your Platform.
iPhone and iPod Touch (These instructions should also work for iPad)
Mac OS X
Windows XP
Windows Vista
Windows 7
Android Phone Image:New.png
Windows Mobile
Symbian OS

SSL Installation Instructions

Installing personalVPN-SSL on Windows
Installing personalVPN-SSL on Mac OS X
Installing personalVPN-SSL on Linux
Installing personalVPN-SSL on Windows Mobile

personalVPN™ Troubleshooting

Image:Star.png personalVPN-SSL FAQ - Go here first. By FAR the most up to date and helpful.
Image:New.png personalVPN-PPTP FAQ - PPTP VPN users should look here first, if you don't find your answer, you can always look at the SSL FAQ
Local firewall installed (like Norton or McAfee) and can't connect? It's most likely blocking the VPN, see Q14 on the FAQ or this page.
Having a problem sending/receiving mail while using personalVPN? Take a look at the PersonalVPN-Mail-WorkArounds page.
Both PowerPC and Intel Mac users are potentially affected by DirectoryService repeatedly crashing

Cloakbox™

File:New.png Installation, troubleshooting and service renewal information for your Cloakbox™

Other Topics

Image:New.png Alternate_Ports - Need to use personalVPN-SSL through a proxy or over a different port?
Image:New.png Changing_Gateways - Want to force your connection to use a specific WiTopia Secure Internet Gateway? Find out how.
Image:New.png 256_bit_Encryption - Want stronger encryption? Click here to learn how to change your configuration
Image:New.png Want to switch from Mac OS X to Windows or vice versa with personalVPN™-SSL?
Maintenance - We reboot our servers once per week, find out when.
Renewing your personalVPN - My account is about to expire or it just expired, how do I renew?
Personal tools